Job Overview
ICICI Lombard Walk in Drive for a Senior Team Leader, This is an Excellent Opportunity for 0 to 4 Year Of Experience and Qualifications is are eligible to apply. This Job Location is in Navi Mumbai. For More Information about ICICI Lombard Walk in Drive for Senior Team Leader, Check the below sections.
Company Name : ICICI Lombard General Insurance Co. Ltd
No Of Posts : 06
Job Role : Senior Team Leader
Experience : 4 – 6 Years
Qualifications :
Job Location : Thane, Navi Mumbai, Mumbai (All Areas)( Panvel, Thane West )
Salary :
Min Salary: 6,00,000 /Year
Max Salary: 8,50,000 /Year
Job Type : In Office, Full Time
Job Description :
*ICICI LOMBARD GENRAL INSURANCE COMPANY**
Roles and Responsibilities :
- Develop and implement effective training programs to enhance team performance and productivity.
- Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.
- Analyze KPIs such as AHT, Shrinkage, Attrition, CSat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth.
- Ensure compliance with quality standards and regulatory requirements.
- Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process.
Desired Candidate Profile :
- 4-6 years of experience in BPO industry with expertise in Inbound Voice Process.
- Proven track record of managing teams effectively using TL methodologies.
- Strong understanding of people management principles including recruitment, training, development & retention strategies.
**THIS IS AN ON PAYROLL OPPORTUNITY WITH ICICI LOMBARD**
- Designation : Senior Team Leader
- Role : Handling Customer Service Team
- Shift Timing : Female : 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs.)+
(night shift) - Week-Off : 2 Rotational Week-off
- Salary : Up to 8.5 LPA
- AGE : 25 TO 37
Required Skills :
- ONLY MALE CANDIDATES
- EXCELLENT COMMUNICATION
- GOOD THOUGHT PROCESS
- GRADUATE MANDATORY
- HAVE BEEN WORKED INTO PROJECTS
- SERVICE VOICE PROCESS BACKGROUND
CONTACT : SIMRAN KAUR MAAL
MAIL ID : simran.maal@ext.icicilombard.com
Walk-In Details:
Interview Date: 6th to 15th November 2024
Interview Time: 9:30 AM till 5:30 PM
Interview Venue:
ICICI Lombard, 13th Floor Vishwaroop IT Park,
Sector 30, Behind Raghuleela Mall,
Opp. Vashi Station Vashi, Navi Mumbai- 400705
Contact Person- SIMRAN KAUR MAAL
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